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I was unable to gather my thoughts on the last day of your Quality Learning Seminar to pen what I had learned over the past four days, but on the trip home there was plenty of time for reflection. After spending nearly 30 years in manufacturing, I had the opportunity a couple of years ago to provide operational support to the Valley School District. While my years in manufacturing were saturated with quality improvement efforts, I soon realized that I did not have the tools necessary to translate my experiences into something that would help the Valley School District with quality learning improvements. Your 4-day seminar has provided us with an excellent framework whereby we can immediately begin improving quality in our systems.
— Dennis Killmer, Chief Operations Officer (Valley School District, Washington)
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