I learned:
- The PDSA Probletunity Improvement process can be used in various settings.
- A systems approach of thinking can impact quality performance.
- The interrelationship diagraph can clearly illustrate what impacts behaviors.
I thouroughly enjoyed this training. It was informative and well organized. I would highly recommend this training. I enjoyed your sense of humor.
— Dr. Tawannah G. Allen, Senior Administrator, Elementary Staffing (North Carolina)